Frequently Asked Questions
What does Co-op Membership mean?
Click here to see the importance of being a member of the co-op.
What is involved in a box subscription?
Click here to see our Subscription Program details.
What if I can't make a pick up?
You have a few options if you are unable to pick up your order:
- Before Sunday midnight deadline: you can request to reschedule an order to a different day or opt to skip that delivery through Member Support. If you opt to skip before the deadline:
Pay-as-you-go subscribers will not be charged for that delivery.
Prepaid subscribers will receive a credit on their account to be used towards co-op purchases in that year.
- Day of pick-up: see next question.
What happens if I miss my pick up?
If we have not heard from you prior to your day of delivery and you don't pick up your order on your pick-up day, it will be donated at the end of the day and you are responsible for payment of that order. See question above for information on our order deadline.
What will be in my box?
Variety! You will not get week after week of cabbage, we promise! Harvest Boxes will typically contain 5-9 fresh fruits and vegetables from up to 30 Sandhills farmers. Click here to see details on the box contents and click here to view what the delicious produce the Sandhills has in store for us!
How do I get my box/co-op order?
When you purchase a produce box subscription or food from the online Artisanal Market by the weekly order deadline during the delivery season (April-November), the order is given to the farmer that week and your food is harvested/made to your order, and then you pick it up at a convenient Gathering Site of your choice. Click here for a list of our convenient Gathering Sites.
Can I order from the Artisanal Market with a produce box subscription?
Yes! You do not need to have a subscription to order other foods from the online Artisanal Market, you just need to be a co-op member. Just order before the week’s order deadline and it will be made/harvested to your order and delivered to your Gathering Site.
What if I'm not happy with the product delivered to me?
Quality Guarantee: We're all in this together. This means that consumer satisfaction with quality of the products they receive is guaranteed. Farmers, staff, and volunteers check the produce several times during harvest, the grading process, and the packing process. Nonetheless, produce is a living, fragile product and occasionally something of poor quality slips through. If you receive a questionable item, we want to know about it. Call or email Member Support with details (a photo helps staff communicate the issue to farmers), and we'll take care of it.
I'm not sure if this subscription program is right for me... can I try it first?
You are able to sign up for a subscription and cancel anytime by contacting Member Support. If you cancel within your first 3 deliveries, your membership will be refunded upon request. Membership fees are nonrefundable after your third box.
What if I want to cancel my subscription?
Please contact us at Member Support to cancel. 910-722-1623 or email@example.com
How is your program different from others?
Our program is different in that we strive to solely use our co-op farmers that are located in the Sandhills and since we deliver only in the sandhills area, the farmers filling your boxes are truly your neighbors. We also are the right-sized niche for small to mid-sized family farms that do not have hundreds of acres of certain produce. Our goal is to give our farmers fair price for their produce (between retail and wholesale) and to greatly reduce their time off the farm since they are able to deliver their produce locally and get back to their farms.